SubPulse Support
Find answers to common questions below. If you still need help, reach out and include your browser, the page you were on, and what you expected to happen.
Troubleshooting
The extension icon is missing
- Make sure the SubPulse extension is installed and enabled in your browser's extension manager.
- Pin the extension to your toolbar so the icon stays visible.
- Refresh the YouTube tab after enabling the extension.
Subscriptions or videos are not loading
- Confirm you are signed into the Google account whose subscriptions you want to view.
- Check that your browser allows the extension to access youtube.com.
- Try refreshing the page and waiting a few seconds for the subscription data to load.
Some videos or channels are missing
- Check any filters or search text you have active inside SubPulse.
- Make sure the channel is still in your YouTube subscriptions.
- YouTube may hide certain content based on your account settings; SubPulse shows what YouTube makes available.
SubPulse feels slow or unresponsive
- Close unused browser tabs and extensions to free up memory.
- Disable other YouTube-related extensions temporarily to rule out conflicts.
- Restart your browser and try again.
Contact support
Didn't find what you needed? Email supportreadygo@gmail.com with “SubPulse support” in the subject and we'll get back to you as soon as possible.